Shipping and Delivery Policy

1. Overview

Business Face provides a marketplace where independent Sellers ship products directly to Buyers.

2. Shipping Options

Delivery options available at checkout may include:

• Courier delivery
• Collection point delivery
• Locker delivery
• Other approved delivery services

Available options may vary by region.

3. Shipping Fees

Shipping fees are calculated at checkout and are displayed before payment is completed.

4. Seller Shipping Obligations

Sellers must:

• Ship items within seven (7) calendar days
• Package items securely
• Provide accurate tracking information where available
• Comply with courier requirements

5. Delivery Timeframes

Estimated delivery times depend on:

• Courier selected
• Collection and dispatch times
• Delivery destination
• Public holidays and weekends

Delivery times are estimates and not guarantees.

6. Tracking

Where tracking is available, Buyers will receive tracking information through the Platform.

7. Lost or Delayed Parcels

If a parcel is delayed, lost, or damaged:

• Buyers should notify Business Face immediately
• Sellers must assist with courier investigations
• Business Face may place funds on hold pending investigation

8. Delivery Confirmation

Buyers must inspect items promptly upon delivery. Any disputes must be raised within 48 hours of delivery confirmation.

9. Failed Deliveries

Where delivery fails due to incorrect information supplied by the Buyer:

• Additional delivery fees may apply
• Delays may occur
• Business Face accepts no liability for resulting losses

10. Risk and Ownership

Risk passes to the Buyer upon confirmed delivery. Ownership transfers once the transaction has been successfully completed and payment released.

11. Force Majeure

Business Face shall not be liable for delays caused by:

• Natural disasters
• Civil unrest
• Strikes
• Transport disruptions
• Government restrictions
• Events beyond reasonable control

12. Contact