Privacy Policy

1. Introduction

Business Face (Pty) Ltd, Business Face, we, our or us, respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013, POPIA.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website and marketplace platform.

2. Information We Collect

We may collect:

• Full name
• Identity or passport number
• Date of birth
• Email address
• Mobile number
• Physical and delivery addresses
• Banking details
• Payment information
• Device information
• IP addresses
• Browsing behaviour
• Communication records
• Verification documents

3. How We Collect Information

Information may be collected when you:

• Register an account
• Purchase or sell products
• Upload listings
• Contact support
• Participate in promotions
• Subscribe to communications
• Browse our website

4. Purpose of Collection

We collect personal information to:

• Create and manage accounts
• Verify user identities
• Process payments and withdrawals
• Facilitate transactions
• Deliver customer support
• Prevent fraud and abuse
• Comply with legal obligations
• Improve our services
• Send transaction notifications

5. Disclosure of Information

We may share information with:

• Payment processors
• Courier and logistics providers
• Banking institutions
• Identity verification providers
• Law enforcement authorities
• Professional advisors
• Service providers assisting with platform operations

We do not sell personal information to third parties.

6. Data Security

Business Face implements reasonable technical and organisational safeguards to protect personal information against:

• Loss
• Unauthorised access
• Unlawful processing
• Disclosure
• Destruction

7. Retention of Information

Personal information will be retained only for as long as necessary to:

• Fulfil transaction obligations
• Meet legal requirements
• Resolve disputes
• Prevent fraud

8. Cookies

Our website uses cookies and similar technologies to:

• Improve functionality
• Analyse traffic
• Personalise user experience
• Remember user preferences

Users may disable cookies through browser settings, although certain features may not function correctly.

9. User Rights

Users may:

• Request access to personal information
• Request correction of information
• Request deletion where legally permissible
• Object to processing
• Withdraw consent where applicable

Requests may be submitted to our Information Officer.

10. Cross-Border Transfers

Where necessary, personal information may be transferred to service providers outside South Africa, subject to appropriate safeguards.

11. Contact Details

12. Policy Updates

Business Face reserves the right to amend this Privacy Policy at any time. Updated versions will be published on the Platform.