Business Face (Pty) Ltd

Escrow & Payment Services Policy

Effective Date: June 2026

1. Purpose

Business Face provides a secure escrow payment service designed to protect both Buyers and Sellers.

2. How Escrow Works

Buyers pay through the Business Face checkout process. Funds are received by Business Face and held in escrow, and are not immediately released to Sellers.

Funds remain protected until:

  • Delivery is confirmed
  • The dispute period expires

3. Payment Methods

Business Face may accept:

  • Credit Cards
  • Debit Cards
  • EFT Payments
  • Instant EFT
  • Digital Wallets
  • Other approved methods

4. Payment Release

Funds may be released when:

  • Delivery has been confirmed
  • No dispute exists
  • Fraud checks have been completed

5. Withdrawals

Sellers may withdraw funds only after:

  • Funds have been released from escrow
  • Banking details have been verified

Withdrawal requests are generally processed within 1 to 5 business days.

6. Disputed Transactions

Business Face may freeze funds where:

  • A Buyer dispute exists
  • Fraud is suspected
  • Verification is incomplete
  • Legal requirements apply

7. Refunds

Approved refunds may be processed:

  • To the original payment method
  • To a Business Face Wallet

8. Chargebacks

Where a chargeback is initiated:

  • Business Face may suspend affected accounts
  • Funds may be withheld
  • Supporting evidence may be submitted to financial institutions

9. AML/FICA Compliance

Business Face may request:

  • Identity verification
  • Address verification
  • Source of funds information
  • Banking verification

Failure to provide requested information may result in account restrictions.

10. Suspicious Transactions

Business Face reserves the right to:

  • Freeze transactions
  • Delay payments
  • Report suspicious activity
  • Cooperate with authorities

11. Limitation of Liability

Business Face acts solely as a payment facilitator and escrow administrator.

Business Face does not guarantee the quality, legality, safety, or suitability of products sold through the Platform.

12. Policy Updates

Business Face may amend this Policy at any time by publishing an updated version on the Platform.